The delivery price depends on the weight of the entire order and the country of delivery. After adding products to the cart and entering the address in the next step, you can view the delivery cost. For larger orders, there is the possibility of shipments on pallets and individual quotation of the delivery price. In such cases, please send your inquiry to the address firstname.lastname@example.org giving the type and quantity of products and the delivery address.
Order processing and preparing for shipping takes up to 3 business days. The time of delivery depends on the country of delivery.
Payment for the order can be made by electronic payment or a standard bank transfer. The following payment methods are available:
If the error occurred while making the payment, you can place the order one more time or make a payment by traditional bank transfer by entering the order number in the title.
There is no possibilty to pay by COD (cash on delivery). The prepayment is required to place an order.
No, creating an account is not required.
In order to create an account and register in the store, click on the "Register" button in the upper right corner of the page, then complete the registration form, accept the terms and conditions and click "Create an account". A verification link will be sent to the e-mail address provided in the form. To confirm the registration and activate the customer account, click on the link sent by email.
By registering in the store you can shop faster, save delivery addresses, track order statuses, keep your order history, etc.
If you registered in the store and do not remember your password, please go to the login ("Log in" in the upper right corner of the page), then click "Forgot my password", in the next screen enter the email address that you used to create the account and then "Reset my password". A message will be sent to the e-mail address with a link to reset the password - it will be possible to enter a new one.
In order for the order to be accepted for production, add the products to the basket, provide the delivery data, confirm the order and pay for it, and send files with print graphics prepared on the template according to the specification (for the orders that need to be printed).
The basic information about the order is the status of the order, which is visible after logging into the account. After changing the order status, you will receive e-mail information each time, regardless of whether you have registered in the store or not.
Graphics should be prepared on a template (available for download on the card of each product) and in accordance to the specification. The print file can be attached when placing the order - before adding the product to the cart or sent to email@example.com. If you send files to the indicated e-mail address, please add the order numer in the subject and describe exactly which file is for which product and in what quantities.
In this case, please order the required quantity of the product and send the files with graphics to the address firstname.lastname@example.org, precisely describing the quantities that should be printed for each file.
No, we do not prepare graphics. In order for us to fulfill your order, you must provide us with print files prepared in accordance with the specification.
The order can be modified or canceled if it has not been accepted for production yet. In such cases, each time please contact Customer Service to determine the possibility of modification or cancellation of the order.